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What is a Cloud PBX?
Most small business owners and managers are familiar with PBX systems, which have pretty much been the standard for commercial phone systems going all the way back to the 1960s. Of course, today’s systems have come a long way from the most basic systems that were...
IVR Design Best Practices for Maximum Engagement
One of the first rules many of us in sales learn is “it’s not about what we want; it’s what the customer wants.”This is generally great advice for helping a new or an existing client solve a problem or improve what they do by offering them the best product or service...
SIP Error & Response Codes
Jump to: 1xx - Provisional Responses 2xx - Success Responses 3xx - Redirection Responses 4xx - Request Failure 5xx - Server Failure Responses 6xx - Global Failure Responses 1xx - Provisional Responses (Informational SIP Codes)1xx SIP Provisional Response codes are...
Your VoIP Disaster Recovery Plan
We're all relying on VoIP more than I think most of us ever expected. Make sure you stay connected with a VoIP disaster recovery plan.Maybe there’s a fire or hurricane, or a burst pipe on the floor above. Ask yourself – if this were to happen in your office, would...
How Does VoIP Work?
Although most modern business owners appreciate the role of VoIP as a useful communication tool, not all that many of them know the ins and outs of how it all works – only that it works well.The quick textbook definition of VoIP is Voice Over Internet Protocol, a...
Fax Over SIP: Does It Work?
As good as traditional VoIP systems are, it’s not always simple to send or receive a fax without a bit of tinkering.Using VoIP & Fax togetherThere’s a lot to love about Voice Over IP (VoIP), a tool which allows businesses to use broadband digital networks to...
PSTN vs ISDN: What’s the difference and where does SIP come in?
The next few years could create interesting challenges as well as opportunities for Australian businesses who want to communicate better with their customers and staff.PSTN vs ISDNSince the early 1990s, the country’s standard for hosted phone systems has been powered...
What is a Hosted Phone System?
A hardwired telephone landline is a thing of the past. Not only is the technology outdated, but if you want a dedicated phone service installed you'll be forced to pay top dollar through the local phone company. If you've priced a landline for your business recently...
How many SIP trunks do I need?
Switching from PSTN to SIP can save any business quite a bit of money, often cutting phone bills by 40%, so it’s no surprise many businesses are making the change. However like the adoption of any new technology, there’s a lot to be learned before fully committing to...
SIP Trunking Features
SIP trunking and VoIP are quickly becoming the main players in the business telecom sphere - and it's not difficult to see why. The features that suddenly become accessible after changing from the traditional business phone system, to SIP lines and VoIP, are enough to...