A hardwired telephone landline is a thing of the past. Not only is the technology outdated, but if you want a dedicated phone service installed you’ll be forced to pay top dollar through the local phone company.

If you’ve priced a landline for your business recently you likely already know just how much this runs, and if you currently have a more traditional phone system, you know you’re overpaying.

That is exactly why you need to consider a hosted phone system. If you’re new to the idea of a virtual phone service, here are the basics to get you started.

What is a Hosted Phone System?

A hosted phone system is also known as a virtual phone system. However you refer to it, this is a system that does not require you to purchase a landline or dedicated hardware through the phone/cable company.

Because your business already has an Internet connection, you won’t have to purchase the landline, which in turn will save you money.

Additionally, because your phone line is Internet based you won’t be beholden to a local telephone number. You can select a telephone number with any area code.

So, if your company does business in Melbourne or Sydney or Perth, you can have a local telephone number for each location.

Different Hosted Systems

There are a handful of telephone hosted systems available. One of the most common is known as VoIP (voice over Internet Protocol). This is simply a phone number that runs off your IP address.

Another option is a hosted PBX (Private Branch Exchange). This is a telephone switching system that, instead of running off of your Internet connection, it runs off of a cloud connection.

Because a hosted PBX is cloud based, it allows you to take the phone number with you.

So, if you travel a great deal with your business you can maintain the same phone number wherever you go. It’s nice to be in London or Beijing and still have your local number working on your computer or smartphone.


This is a variation of a PBX hosted system. However, it combines the benefits of VoIP with PBX.

You will have the cloud based PBX phone number. However, all of the backhaul will be handled via the VoIP for any outside lines you might need.

This allows you to route calls to both physical and virtual offices anywhere in the world.

If your business has multiple branches around the world, or if you believe you might expand to additional branches but want to have one central virtual call center, the PBX SIP Trunk option is available to you.

Services Through 3CX

There is no universal answer when it comes to your business communications. What you need may be different from the company next door. However, as the need to conduct remote business continues to grow, so too does your reliance on a remote, Internet based phone system.

3CX has a number of scalable, Internet, and mobile app based options to help address all of your phone service needs. Learn more about 3CX, or get in touch with us to help you find your perfect 3CX partner.