Streamlined CRM Communication
Streamline your communication and CRM workflows with Aatrox’s Salesforce and 3CX integration services.
About Smokeball
Salesforce is a leading cloud-based CRM platform that empowers businesses to manage customer relationships, sales, and service operations efficiently. With its robust suite of tools, Salesforce enables organizations to track leads, manage pipelines, and deliver personalized customer experiences. Its flexibility and scalability make it a top choice for businesses of all sizes.
Integrating Salesforce with 3CX, a powerful VoIP phone system, enhances your team’s ability to deliver exceptional customer service while streamlining workflows. This integration bridges communication and CRM data, ensuring your team has real-time access to customer information during calls, improving efficiency and customer satisfaction.
Automate contact syncing and call logging to reduce manual tasks.
Access customer details instantly during calls for personalized interactions.
Seamlessly update CRM records with call and chat details.
Tailored to fit businesses of any size, from startups to enterprises.
Get Started
At Aatrox Communications, we specialize in creating seamless integrations between Salesforce and 3CX, tailored to your business needs. Our team of experts handles the entire process, from setup to testing, ensuring a smooth and reliable connection. We configure the integration to align with your workflows, saving you time and reducing operational friction. With Aatrox, you get a partner dedicated to optimizing your communication and CRM systems for maximum efficiency.
Automatically sync Salesforce contacts with 3CX, ensuring your team sees caller names on their phone displays for both inbound and outbound calls.
Search Salesforce contacts by phone number during calls, with the option to add them to 3CX contacts for quick access.
Generate unique URLs for each Salesforce contact, enabling your team to instantly access caller details in Salesforce with a single click.
Automatically log call details into Salesforce as notes or in a designated section. Supports four call types:
Push Facebook, website, SMS, and WhatsApp for Business chats into Salesforce, ensuring all customer interactions are centralized.
Initiate calls directly from Salesforce using TEL links, streamlining outbound communication.
Record calls and access them via a secure link for future use, ensuring easy retrieval and review in Salesforce.
Use AI to transcribe and summarize calls, storing transcriptions and summaries in Salesforce for reference and compliance.
A mid-sized e-commerce company struggled with disjointed communication and CRM systems, leading to missed opportunities and manual data entry errors. Aatrox implemented a Salesforce 3CX integration, enabling real-time contact syncing, call journaling, and chat integration. The result? A 30% reduction in response times, a 25% increase in team productivity, and improved customer satisfaction due to faster, more informed interactions. Our tailored solution ensured the company could focus on growth while we handled the technical heavy lifting.
Start with us
Looking for reliable business communication solutions? Whether you need VoIP services, business phone systems, SIP trunking, 1300 numbers, or cloud PBX solutions, our team at Aatrox Communications is here to assist you.
Have a question or need expert advice on the best communication solutions for your business? Reach out to us via phone or email, and our team will be happy to assist you.
Aatrox Communications is an Australian owned and operated full service SIP trunk provider. We specialise in connecting the traditional telephony network to the internet for small and large businesses.
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