VoIP Phones

VoIP Phones stands for ‘Voice over Internet Protocol’ Phones. It describes a type of telecommunications technology specifically designed to transmit voice and video data over the web through wired and wireless methods.

If you’re currently using landline phones for your business, it’s a good choice to consider making the switch to best VoIP phones for small business, enjoying the added features and benefits of an IP phone.

How The VoIP Phone System Can Help Your Business

There are a wide range of reasons why the VoIP Phone System from VoIP business phone providers is a far superior choice for your office’s communications. A VoIP telephone excels with more advanced features like enhanced flexibility and connectivity. With an internet-connected device / IP phone, the VoIP technology helps small businesses to large international companies connect directly with their customers and employees, internationally.

VOIP PHONES - Aatrox Communications AU

Traditional business telephony only allows you to make calls and send faxes. In contrast, VoIP offers a wide range of additional features that are extremely useful for commercial operations. These include advanced call reports, the integration of third-party services, intelligent call routing, auto-attendant features, and much more.


VoIP phone systems are far more price-competitive than their traditional landline-based predecessors. Their cost-efficiency is partly because, rather than requiring you to install new physical lines and structures, VoIP phones leverage off the existing internet infrastructure in your office.

They offer the exceptional call quality you expect for your commercial operations, alongside various additional collaborative and communicative features, all at a much lower cost.

As VoIP-based calls are routed through the internet, this also means that when you use them to make long-distance calls, you won’t have to pay the high fees traditional telcos charge for such services.


You’ll need more devices and connections as your company grows. VoIP systems make it easy to expand your telecommunications and add new lines by simply clicking a button. This considerable potential for scalability means that VoIP phones allow you to keep your business communications organised, no matter whether you’re a small operation or a vast, multinational enterprise.

In contrast, expanding a traditional landline system requires the physical laying of copper lines. This means that using VoIP will save you the time, disruption to your business’ operations, and reduce the capital outlay needed to expand traditional systems.

Types of VoIP Phones

Before you can start implementing VoIP phone technology for your business, you’ll have to consider how you plan to use it. Part of these considerations will include examining how you use your existing phone system and assessing whether you want to fully replace it with the best VoIP business phones, or simply complement it with additional functionality.

You’ll need to think about which features of your existing phone system are essential for your business. For instance, if your operations involve a lot of outdoor activity, you’ll probably need phones that you can easily use outdoors.

You’ll also need to consider which features of this new system you’ll need to facilitate your business’ future growth.

Take the time to include stakeholders from all critical parts of your business during this selection process. This should include IT staff and anyone working on data security (as all voice calls will run as data-based communications) and anyone using your new VoIP phones in their day-to-day work.

That means consulting with sales staff, contact centre workers, and any other employees who work directly with engaging your customers. They will have handy insights as to which features of these new phones will be critical for your operations. It will be easier for you to select a VoIP system that offers the right features, functionalities, and specifications to help your business as it moves forward with their input.

Cloud VoIP Provider
3CX Annual License

Why use VoIP?

Companies have increasingly begun to see the benefits of equipping their staff with the tools necessary to work from home. As businesses grow ever more global, systems such as desktop VoIP phones, which can effectively facilitate remote working, will allow you to take advantage of opportunities to expand your operations into new markets.

VoIP can help you move direct extensions to new geographical locations with nothing more than the click of a mouse. Plus, as many of these systems offer integrative functionality with other features for team collaboration, VoIP represents an excellent investment for streamlining your operations.

VoIP systems can also benefit voice communications taking place within the office. They can support call centres, customer service operations, and connections run through other communication channels, such as text messaging or videoconferencing. You can connect VoIP systems to media as diverse as fax machines, conference calls, wireless handsets, and much more.

What are the typical features of modern VoIP desk phones?

The modern user expects VoIP-based telephones to provide advanced functionality such as shared meeting collaborations, voicemail to email transcription and call recording.

As most of these phone systems work across various channels, they have become known as ‘Unified Communications as a Service’ (UCaaS) tools. UCaaS operations are usually cloud-based and include software clients to enhance their functions over a range of devices.

One of the greatest appeals of our cheapest VoIP phones is their ability to work in diverse environments. Dedicated VoIP phones can be anything from a traditional analogue desk telephones, to wireless headsets, to even softphones.

This latter category aren’t actually physical phones at all! Instead, they’re virtual, software-based interfaces that affix to telephones to offer an extensive range of communication services.

3CX dash board
Yealink CP960 with microphones

VoIP-based phones can also integrate with other back-office applications, such as Customer Relationship Management (CRM) software or help desk platforms. That’s why they make it much easier to manage communications with customers all from one single place.

With a VoIP interface, you also can use different phone numbers in different global locations. This allows your customers to reach you using familiar local numbers even if you have no physical presence in their country.

The best VoIP phones for business can help you build trust among a novel consumer base as you expand into new markets. They can also ensure that customers unwilling to pay expensive, long-distance calling fees are still able to get in touch with your business.

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How does VoIP work?

VoIP operates by converting analogue calls into packets of data. These IP phone data packets are sent over an internet connection to the receiver and deciphered on their end as you receive calls with PoE support. That means by using VoIP, you can place phone calls entirely over the internet with IP phones for effective, encrypted communications.

VoIP technology is how telecommunications features of platforms like Skype and WhatsApp function. VoIP allows you to make calls using your Wi-Fi network with full duplex speakerphone support, which facilitates effective conferencing and voice traffic through the IP phone and PoE support.

SIP trunking basics
That does not mean, however, that you can only use VoIP systems with computers or that you require a powerful CPU. You are still able to call landlines with VoIP, home phone or mobile phones using a VoIP-equipped telephone. The critical difference is that you will be using your internet IP network to make the mobile phone call rather than placing it over a physical, copper phone line.

High-speed internet access has proliferated across the world. Faster broadband, Wi-Fi, and mobile data networks are becoming increasingly accessible, and smartphones are growing in popularity in business phone plans. That’s why VoIP is becoming a more accessible, feasible, and beloved alternative to the traditional analogue telephone adapter, pairing together the desk phone and cordless phones in the office with mobile devices anywhere in the world, powered by VoIP providers’ IP phone.

You can connect your VoIP phone right to your modem for a reliable connection and VoIP calls. This allows you to bypass the use of physical lines which cost large amounts of time and money to install and maintain. Using VoIP systems also means you won’t have to pay your telecommunications provider a separate fee to set up a line just for your phone calls for desk phones and other devices. Instead, you’ll only pay for your existing internet connection, rather than balancing multiple different accounts, so you can make and receive calls without juggling accounts.

Cost Savings

VoIP can also be cheaper to run than an old-fashioned phone line in most cases. VoIP connections excel by requiring less data than other internet-based transmissions and don’t need particularly fast speeds to run for HD voice audio quality. This means that switching from regular telephones to a VoIP telephony system from Aatrox Communications is an accessible option, even if your firm operates off a limited budget, where IP phones are the right solution.

How Do VoIP Phones Work?

VoIP phones come in an extensive number of varieties, designed for different organisational and staff needs, servicing HD video calls and HD audio, conference phones, call forwarding and more through a private data network.

These VoIP phones feature corded and cordless varieties, customised for whether you need greater mobility or may be likely to use the phone outside of your office. VoIP-based phones also have been designed to facilitate conference calls, ones with speakerphone functionality, while others are available offering video calling, while some are engineered for other devices, such as to meet call centres’ needs.

As the technology which underpins VoIP phone networks remains entirely virtual, these systems can be far cheaper and easier to scale than traditional phone networks. They require no additional infrastructure for multiple VoIP accounts, from an entry-level option to serving multiple people with ease. Their software-based structure means that VoIP phones benefit from advanced infrastructure alongside regular system updates.

Some of the best VoIP-based telephones available in the market currently run on modern smartphone IP phone operating systems like Android. These utilise numerous high-tech functionalities, like contact and schedule management. VoIP systems on mobile will keep working through the public internet network or your private network during the event of a power outage, and during setup you can keep your existing mobile number.

Other features of VoIP telephones, popular among corporate users, include speed dial keys, and graphic displays with backlit display / LCD display alongside Bluetooth compatibilities. These are still just some of the extensive range of functions an IP phone can offer your business.

It’s clear that, by switching from traditional phone lines to VoIP, you can assist your business in embracing a wide array of technological benefits. The VoIP phones let you switch providers while streamlining your communications, equipping staff with a range of superb features at the touch of a button, and significantly reducing costs.

Contact Aatrox Communications

At Aatrox Communications, we are one of Australia’s leading providers of VoIP services. We are here to help with easy setup and advice. If you’d like more information about the many ways we can help your business grow, such as our Microsoft Teams direct routing, IP telephony plans, and unified firmware for unlimited calls or capped SIP lines, please contact our team at 0383972990.

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Aatrox Communications is an Australian owned and operated full service SIP trunk provider. We specialise in connecting the traditional telephony network to the internet for small and large businesses.