Cloud PBX

Cloud PBX systems are a simpler, more affordable software alternative to expensive PBX hardware like a traditional phone network. By implementing a virtual PBX for your company’s operations, you’ll get access to a wide range of exceptional features that will help you take your business to the next level.

What is a virtual PBX?

A virtual PBX (Private Branch Exchange) is also known as a hosted or ‘cloud’ PBX. It is a telephone network hosted by an external Voice over Internet Protocol (VoIP) service provider. This hosting is usually done online.

Cloud PBX

Virtual PBXs usually require complete hardware and software systems to operate. However, these cloud PBX systems’ key benefit is that you won’t have to spend the time or money on installing or setting them up yourself. Instead, they’re entirely owned by your VoIP service provider and physically based in a remote location.

All your data is stored online through cloud technology, which means that you can easily connect with a cloud-based PBX from any computer, tablet, mobile, or VoIP phone, no matter where in the world you are. If you have international operations of employees working remotely, this connectivity makes a virtual PBX an excellent solution.

What makes a virtual PBX different

Because you don’t have to own and operate the cloud PBX system itself in your physical office, you’re freed from the limitations of maintenance, upkeep and restrained mobility.

With a cloud-based solution, all you need to keep your business connected is a VoIP capable phone and a computer with internet access.

The absence of physical hardware doesn’t mean limited functionality. A virtual PBX offers your business an almost unlimited number of phone extensions. You can use these to provide extensions for employees across the globe. You’ll no longer be limited to using physical phone lines in a single geographic location.

There are many providers on the market of cloud PBX systems, which means that you have a wide range of options regarding the specific functionality and offerings available. These range from advanced networks with top-of-the-line features to cheaper, basic variants focused on affordability.

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Virtual PBXs are far more cost-effective than older hardware-based models, which is one of the many reasons why they are gradually becoming the telecommunications system of choice.

A cloud-based PBX uses software and VoIP functions to make calls over the internet. By delivering calls through your IP network, they can offer cheaper services than traditional telcos while providing the same high-quality experience.

Because your cloud PBX is entirely hosted virtually, off your premises, you only pay for what you use. That means no expensive equipment or hefty installation and maintenance fees.

You also won’t have to pay for technician call-outs anytime you want to make any changes. These significant cost savings are one reason why fully-featured VoIP services are accessible to businesses of any size.

From call management, to business text messaging, to cloud-based contact centre services, you’ll get an exceptional array of services on a single platform.

A cloud-based PBX will equip your business with all the tools it needs to run an effective, multifunctional communications hub from one convenient interface.

With all the advantages they offer, it’s no surprise that cloud PBX services have begun to revolutionise the telecommunications industry. To learn more about what a virtual PBX can bring to your business, please get in touch with the Aatrox Communications team at 0383972990.

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The benefits of cloud-based PBX

Wondering why you should embrace this new advance in telecommunications technology? These feature-packed, tech-forward systems can offer you a range of incredible advantages, including:

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Save Money

When you make the switch to a virtual PBX, you’ll no longer have to pay monthly maintenance costs or expensive call-out fees anytime you need to make changes or upgrades.

Instead, when your office runs off a cloud PBX, you can make a host of modifications with a single click of a mouse.

Want to scale up your operations and expand your capability? A virtual PBX allows you to do just by adding online channels. This functionality is bidirectional, too – which means that if you want to scale down your capacity and streamline operations, you can do so right from your interface.

In contrast, if you wanted to add new lines to a traditional PBX, you’d have to pay to install new copper wiring. This could represent a significant outlay of capital for a small business and become a real roadblock to planned expansions.
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Leading Features For All Businesses

With a cloud PBX, you’ll have access to state-of-the-art functionalities that were once only available to enterprise-level organisations.

Even if your business is a small, local operation, you’ll still be able to access features such as playing hold music, auto-attendants, videoconferencing, and much more. Some VoIP providers even include advanced features for free in your plan. It’s worth asking about what your virtual PBX supplier offers when choosing the right host for your business’ operations.

Superior Call Quality

High-speed broadband, fibre internet, and stronger wifi connections are becoming increasingly widespread among commercial and residential users alike. This enhanced connectivity means that when you make the switch to a cloud PBX, you’ll be able to take advantage of a stronger connection and achieve better call quality compared to a traditional phone line.

This difference is pronounced when you make long-distance calls.

For these reasons, a cloud-based PBX is usually more resistant to network faults, too.


You won’t need specialised technical knowledge to find your way around a virtual PBX. As all hardware is based off-site, your employees will only have to negotiate an interface designed for user-friendliness.

As much of the system is hosted online, you’ll also be able to jump right into your software and make changes and customisations as necessary. This means that a cloud PBX can grow with your business, offering you far more flexibility than a traditional system.

Third-Party Integrations

Virtual PBXs allow you to connect to a wide range of applications and software, such as CRMs. This integrative connectivity will help you streamline your operations and take advantage of your existing solutions’ bonus functionalities.

What to expect from your cloud PBX provider

When choosing the right VoIP provider for your company’s needs, you’ll want to take the time to reflect on which features are essential for your business’ operations. It’s worth also considering whether there are any additional features included with a cloud PBX that, while not absolute necessities, offer benefits you would like to have available.

This advanced planning will help you develop the expectations needed to pick the best solution for your business.

The list below includes standard services offered by PBX providers:

The option to keep your existing phone number
Auto-attendants to automatically send calls to the right extensions
Conference calling and videoconferencing
Enhanced voicemail
Call recording
Integrations with other software and applications
Fully-automated data backups and software upgrades
Call forwarding

Your VoIP provider should also allow you to connect your calls to traditional mobile networks and landlines while getting to take incoming calls from these sources as well.

If you want to keep your costs down, free up office space and keep your workers connected, a cloud PBX is a fantastic solution for your business.

Here at Aatrox Communications, we offer exceptional virtual PBX systems to help you take your communications to the next level. For more information on the services we offer, please contact our team at 0383972990 today.

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Aatrox Communications is an Australian owned and operated full service SIP trunk provider. We specialise in connecting the traditional telephony network to the internet for small and large businesses.