User Guides

Managing Your 3CX Voicemail

Introduction Voicemail messages can be accessed by any phone on the network provided you have the extension number and the PIN configured in the extension. Note: Your administrator may reconfigure the default voicemail number (999). If this number doesn't work,...

Creating a 3CX Bridge

3CX allows you to call offices in separate locations for free by connecting two separate 3CX systems together. A 3CX bridge must be defined as either a “Master” or a “Slave”. The Master bridge is created on one phone system, and the slave is then created on the other....

Call Queues

In this article Introduction Creating a Call Queue Advanced Features Additional Options Introduction Depending on the type of business you run, you may have a large volume of calls coming in at any one time. 3CX has a number of features to assist in answering and...

Setting Up Extension Groups

In this article Introduction Default Group Creating Groups Rights Global Rights User & Manager Rights Introduction Grouping extensions allows the admin to determine what information is shown to which users. Rights for a user can be determined on a group-by-group...

Managing Your IP Phones

In this article Introduction Adding Phones Plug & Play (LAN & SBC) Remote Extensions (RPS Server) Legacy Phones (By MAC) Updating Firmware Accessing the UI Changing Settings Introduction The "Phones" section of the 3CX Management Console provides an easy way...

3CX Extension Management

In this article Introduction General Voicemail Forwarding Rules Provisioning BLF Options Rights Delegating Management Granular Access Managing 3CX Clients Integration Introduction Creating and managing 3CX extensions is made simple by accessing the Extensions screen...

Recording Calls & Management

In this article: Introduction Recording a call Managing Recordings Web client Windows Mac Android iOS Introduction Call recording provides a number of benefits for both a business and it's clients and customers. From quality control, to modernized record keeping -...