User Guides

3CX WordPress Integration

3CX WordPress Integration

With all the updates and integrations with the 3CX WordPress Live Chat plugin that 3CX have rolled out lately, we figured it was time to put together a comprehensive guide to get set up and in touch with your customers. Live Chat Requirements 3CX WordPress integration...

3CX Facebook Integration

3CX Facebook Integration

3CX is known for its ability to integrate with a number of different platforms to make your work life easier, and now Facebook Messenger has been added to that growing list. As of the latest update, V16 Udpdate 7 Alpha, the 3CX Chat Feature now allows you to chat with...

SIP Error & Response Codes

SIP Error & Response Codes

Jump to: 1xx - Provisional Responses 2xx - Success Responses 3xx - Redirection Responses 4xx - Request Failure 5xx - Server Failure Responses 6xx - Global Failure Responses 1xx - Provisional Responses (Informational SIP Codes)1xx SIP Provisional Response codes are...

How many SIP trunks do I need?

How many SIP trunks do I need?

Switching from PSTN to SIP can save any business quite a bit of money, often cutting phone bills by 40%, so it’s no surprise many businesses are making the change. However like the adoption of any new technology, there’s a lot to be learned before fully committing to...

Navigating the 3CX Call Flow Designer

Navigating the 3CX Call Flow Designer

If you have been keeping up to date with the latest 3CX updates, you would have no doubt heard of Call Flow Designer. The 3CX Call Flow Designer (CFD) allows you to visually create call flows with ready to use building blocks such as transfer, disconnect & record....

Managing Your 3CX Voicemail

Managing Your 3CX Voicemail

Introduction Voicemail messages can be accessed by any phone on the network provided you have the extension number and the PIN configured in the extension. Note: Your administrator may reconfigure the default voicemail number (999). If this number doesn't work,...

IP PBX Upgrading Tools Released

IP PBX Upgrading Tools Released

Introduction 3CX recently released Update 6 of v15.5 including major SSL security updates and great new features within the web client and smartphone apps. Due to the importance of this update, those using the IP PBX can update to this service pack regardless of...

Creating a 3CX Bridge

Creating a 3CX Bridge

3CX allows you to call offices in separate locations for free by connecting two separate 3CX systems together. A 3CX bridge must be defined as either a “Master” or a “Slave”. The Master bridge is created on one phone system, and the slave is then created on the other....