Call Queues

Call Queues

In this article Introduction Creating a Call Queue Advanced Features Additional Options Introduction Depending on the type of business you run, you may have a large volume of calls coming in at any one time. 3CX has a number of features to assist in answering and...
Setting Up Extension Groups

Setting Up Extension Groups

In this article Introduction Default Group Creating Groups Rights Global Rights User & Manager Rights Introduction Grouping extensions allows the admin to determine what information is shown to which users. Rights for a user can be determined on a group-by-group...
Managing Your IP Phones

Managing Your IP Phones

In this article Introduction Adding Phones Plug & Play (LAN & SBC) Remote Extensions (RPS Server) Legacy Phones (By MAC) Updating Firmware Accessing the UI Changing Settings Introduction The “Phones” section of the 3CX Management Console provides...
3CX Extension Management

3CX Extension Management

In this article Introduction General Voicemail Forwarding Rules Provisioning BLF Options Rights Delegating Management Granular Access Managing 3CX Clients Integration Introduction Creating and managing 3CX extensions is made simple by accessing the Extensions screen...
Recording Calls & Management

Recording Calls & Management

In this article: Introduction Recording a call Managing Recordings Web client Windows Mac Android iOS Introduction Call recording provides a number of benefits for both a business and it’s clients and customers. From quality control, to modernized record keeping...