User Guides
Why Does VoIP Matter To Your Business
Transitioning to the cloud has never been bigger, or better for businesses running and maintaining a successful communication team. Just by doing away with your old telecommunication lines and switching to VoIP (voice over Internet Protocol), you can be saving...
Becoming a 3CX Certified Engineer
The process for VoIP providers to become certified 3CX engineers is in-depth and goes far beyond simple call in/ call out tests. 3CX is a diverse and feature rich phone system with many aspects to understand from deployment to maintenance. VoIP providers supplying...
3CX WordPress Integration
With all the updates and integrations with the 3CX WordPress Live Chat plugin that 3CX have rolled out lately, we figured it was time to put together a comprehensive guide to get set up and in touch with your customers. Live Chat Requirements 3CX WordPress integration...
3CX Facebook Integration
3CX is known for its ability to integrate with a number of different platforms to make your work life easier, and now Facebook Messenger has been added to that growing list. As of the latest update, V16 Udpdate 7 Alpha, the 3CX Chat Feature now allows you to chat with...
IVR Design Best Practices for Maximum Engagement
One of the first rules many of us in sales learn is “it’s not about what we want; it’s what the customer wants.”This is generally great advice for helping a new or an existing client solve a problem or improve what they do by offering them the best product or service...
SIP Error & Response Codes
Jump to: 1xx - Provisional Responses 2xx - Success Responses 3xx - Redirection Responses 4xx - Request Failure 5xx - Server Failure Responses 6xx - Global Failure Responses 1xx - Provisional Responses (Informational SIP Codes)1xx SIP Provisional Response codes are...
How many SIP trunks do I need?
Switching from PSTN to SIP can save any business quite a bit of money, often cutting phone bills by 40%, so it’s no surprise many businesses are making the change. However like the adoption of any new technology, there’s a lot to be learned before fully committing to...
Navigating the 3CX Call Flow Designer
If you have been keeping up to date with the latest 3CX updates, you would have no doubt heard of Call Flow Designer. The 3CX Call Flow Designer (CFD) allows you to visually create call flows with ready to use building blocks such as transfer, disconnect & record....
Managing Your 3CX Voicemail
Introduction Voicemail messages can be accessed by any phone on the network provided you have the extension number and the PIN configured in the extension. Note: Your administrator may reconfigure the default voicemail number (999). If this number doesn't work,...
IP PBX Upgrading Tools Released
Introduction 3CX recently released Update 6 of v15.5 including major SSL security updates and great new features within the web client and smartphone apps. Due to the importance of this update, those using the IP PBX can update to this service pack regardless of...
SIP Trunking Australia
