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6 Benefits of a Softphone

As VoIP continues to expand and grow in the business world, softphones are quickly becoming the preferred choice over the traditional desk phone. In the past, when starting a business or bringing on new employees, physical desk phones had to be purchased and would...

3CX VoIP Providers

The 3CX certification process for VoIP providers is in-depth and goes far beyond simple call in/ call out tests. 3CX is a diverse and feature rich phone system with many aspects to understand from deployment to maintenance. VoIP providers supplying end customers with...

SIP Trunking Basics

Businesses of all sizes are making the move from traditional PSTN lines to SIP trunking, due to the reduced costs and improved scalability associated.   SIP Trunking - SIP Trunking allows telephone services to be delivered over IP – a core part of Voice over IP, or...

Common Protocols Used in VoIP

What are Protocols? A very simple overview of a protocol is that it is a set of rules. These rules are used by computers for communicating data, and each step is defined by a protocol through the communication process. SIP - Session Initiation Protocol SIP is used for...

Hosted PBX vs On-Premise PBX

When making the move to an IP PBX, each business will have to decide whether they wish to keep their IP PBX on-premise, or have it hosted elsewhere by another company. Both options have their benefits and drawbacks, and the decision will often come down to the size of...

3CX IP PBX Appliance

Small to medium businesses don’t often require a dedicated server, and that kind of investment purely for an IP PBX isn’t often a popular idea. Creating an IP PBX Appliance using a Mini PC is an easy, cost effective way to run your IP PBX. The setup process for an IP...

VoIP Assisting Remote Workers

Sales, techs and other remote workers often spend long amounts of time away from their desk. This could often see them missing important calls, emails and meetings while on the road. With the use of a number of popular VoIP features, remote workers are able to carry...

SIP Forking

What is SIP Forking? SIP Forking is the process allowing a single SIP (session initiation protocol) call to be directed to multiple devices. An upgrade from traditional call forwarding, two types of SIP Forking is available – parallel forking, or sequential forking....

Selecting a VoIP Phone

When making the change to VoIP, there are a number of decisions to be made – which phone system to choose, the setup of your virtual receptionist, and what number option to decide on. On top of all of these – is deciding on which type of phone is going to be best for...

Unified Communications

Many businesses today require a lot more than your traditional voice communication. Businesses spread over multiple locations may at times require conference calling, video calling, screen sharing – the list goes on. As technology evolves and the world becomes more...