If you have been keeping up to date with the latest 3CX updates, you would have no doubt heard of Call Flow Designer. The 3CX Call Flow Designer (CFD) allows you to visually create call flows with ready to use building blocks such as transfer, disconnect & record....
Introduction Voicemail messages can be accessed by any phone on the network provided you have the extension number and the PIN configured in the extension. Note: Your administrator may reconfigure the default voicemail number (999). If this number doesn't work,...
It seems that each week Google releases another feature to add to their ever-expanding suite. Regardless of what you do or where, there’s a pretty good chance you are already using Google for organising your life. If you’re not, you probably have an iPhone. So that’s...
Many industries and services are embracing the idea of cloud-first – VoIP is clearly no different. Cloud-first is simply the idea that if a service is able to be hosted in the cloud, it should. A cloud based VoIP phone system has a number of benefits for businesses of...
As VoIP continues to expand and grow in the business world, softphones are quickly becoming the preferred choice over the traditional desk phone. In the past, when starting a business or bringing on new employees, physical desk phones had to be purchased and would...
Businesses of all sizes are making the move from traditional PSTN lines to SIP trunking, due to the reduced costs and improved scalability associated. SIP Trunking - SIP Trunking allows telephone services to be delivered over IP – a core part of Voice over IP,...
What are Protocols? A very simple overview of a protocol is that it is a set of rules. These rules are used by computers for communicating data, and each step is defined by a protocol through the communication process. SIP - Session Initiation Protocol SIP is used for...
When making the move to an IP PBX, each business will have to decide whether they wish to keep their IP PBX on-premise, or have it hosted elsewhere by another company. Both options have their benefits and drawbacks, and the decision will often come down to the size of...
Small to medium businesses don’t often require a dedicated server, and that kind of investment purely for an IP PBX isn’t often a popular idea. Creating an IP PBX Appliance using a Mini PC is an easy, cost effective way to run your IP PBX. The setup process for an IP...
Sales, techs and other remote workers often spend long amounts of time away from their desk. This could often see them missing important calls, emails and meetings while on the road. With the use of a number of popular VoIP features, remote workers are able to carry...
