It’s no surprise that VoIP has exploded in this past year – keeping companies and teams together as we navigate through 2020.

Previously VoIP may have been thought of as purely a digital phone line, but now end users across the world are starting to discover the many VoIP features available to improve their work day and collaboration.

Phone systems like 3CX have taken note of the increasing demand for collaboration, and are constantly creating new features and updates to keep their users and partners happy.

We’ve put together a list of our favourite and most used VoIP features – can you use any of these in your business?

VoIP features for productivity and collaboration

Office 365 Integration

Around 80% of organisations utilising cloud services are on 365 – so any VoIP phone system is going to have to be well integrated with Office 365.

IP PBX’s with 365 integration often allow for synching of contacts, calendar entries and more.

The ease at which you can integrate with 365 will depend greatly on which phone system you are using and what they support. Read more about the seamless 3CX integration with Office 365 and near real-time updating.

Video Conferencing

Video conferencing has become a way of life this year, however months later, many businesses are still using multiple different video calling platforms – creating far too many desktop applications and passwords to keep safe!

The 3CX video conferencing solution includes features such as screen sharing, uploading and sharing of documents and polling features to get real time feedback. All of this, available on any device.

Call-Flow Designer

Perhaps not the most obvious of features, but certainly one of the most powerful.

Create call journeys for your customers calling in and make them as simple or as complex as you need.

The 3CX Call-Flow Designer is a simple yet complex drag-and-drop

Call Flow Designer

Skill-Based Routing

Skill-based routing allows you to direct your call traffic to certain operators based on skill levels or expertise.

3CX offers 4 skill-based routing strategies, allowing calls to be routed around pre-defined skill groups at random, or based on certain parameters, dependent on business needs.

Skill-based routing

Managing Multiple IP Phones

A good VoIP system will remove headaches from your phone system admin’s day.

Managing a range of different phones, softphones, deskphones, personal devices, can become a real nightmare very quickly.

A good IP PBX with a form of management console can reduce the amount of time spent maintaining and securing the many types of “phones” keeping your business connected. 

3CX administrators are able to quickly and easily update the IP phone firmware, provision and reboot IP phones and configure any advanced settings directly from the 3CX Management Console.

See below for more information on what can be done with VoIP and SIP Trunking