Freshdesk CRM combines your customer interactions with team collaboration, allowing for a smooth and quick sales or service process. Combining the pre-existing features with VoIP integration, Freshdesk becomes an all-inclusive suite of features to make your work day even better.
Freshdesk assists in collaboration between employees and improving customer experience, some of the out-of-the-box features including:
- Chat tools available within individual tickets, so information is never lost
- Customisable ticket forms, responses and support portals, so your clients know they’re connecting with real people and not a robot
- Mobile support, so sales and helpdesk staff can respond to clients anywhere they go
VoIP integration for Freshdesk adds to the usability and convenience of Freshdesk, and opens up a range of new features including:
- Click to Call – Calls are launched directly from Freshdesk
- Customer Pop-Up – During a call, customer information from Freshdesk is displayed
- Call Logs – Call logs are automatically created after each call, including the customer contact, call duration, and the employee who took the call
- New Contact – A new contact is automatically created in your Freshdesk client when someone new calls for the first time
For more information on how you can integrate your IP PBX with Freshdesk, get in touch with us today.
Not using Freshdesk? Check out our list of supported CRMs here.