User Guides

Number Porting

Number porting is a necessary process when making the move from a traditional phone system to a IP phone system. The process involves both carriers confirming exactly which numbers need to be ported over from losing carrier to Aatrox Communications. While in theory...

4 considerations for 3CX in the cloud

When deploying a new 3CX phone system for your business, you may find that utilising a public cloud provider is the best choice for your business, particularly if you don’t have supported infrastructure already. Cloud hosting eliminates the need to buy new hardware,...

Hardware Requirements for 3CX

In this article: Supported Operating Systems Operating systems not supported or tested Hardware requirements Up to 16 simultaneous calls Up to 64 simultaneous calls Up to 256 simultaneous calls Up to 1,024 simultaneous calls Extra requirements Supported Operating...

What Do I Need to Know about ALG?

Disable it! What is ALG?  The SIP Application Layer Gateway is common in many routers and is turned on by default. The ALG intercepts and analysis specific incoming traffic and controls whether to allow or deny said traffic to the application server. The purpose of...

Creating a conference with a PIN enabled

Conference calls are a great way of connecting with staff regardless of their geographic location, and are one of the many features included in the 3CX phone system. To ensure another layer of security to a clients’ business, 3CX offers a security pin requirement for...

Setting Up Fax for 3CX

Setting up fax is a necessary part of most 3CX deployments. Despite fax technology is being outdated, it is still needed within most companies. This should allow you to be able to receive faxes without any issues. If you call the inbound DID, you should hear a dial...

Addings DIDs to 3CX

Adding DIDs to an Aatrox Communications SIP Trunk is easy. Once the SIP Trunk is registered please follow the instructions below: 1. Double click on the registered SIP Trunk 2. Click on the DIDs tab 3. Click on the Add DID, type in the new DID which has been added to...

How to Telnet into a Router

Routers and other network devices often run Telnet servers, allowing you to access the console on your network device and issue commands. Telnet is a text-based program included with Windows, and can be easily installed using the Windows Features control panel. Note:...