3CX Covetrus Ascend Integration
Transform your veterinary practice with Aatrox’s 3CX Covetrus Ascend integration, syncing intuitive practice management with seamless calls to save time and enhance patient care.
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About
Covetrus Ascend
Covetrus Ascend is a leading cloud-based veterinary practice management system (PMS) designed for practices across Australia and New Zealand, boasting 250% user growth. Tailored with input from industry experts, Ascend offers features like Vetlytics for real-time analytics, appointment scheduling, digital payments via Payrix, inventory management, and a paperless Inpatients Workflow. With over 25 integration partners, a dedicated Stocktake App, and 24/7 support from teams in Australia, New Zealand, and the UK, Ascend saves practices 16+ hours weekly through streamlined workflows. Its no-lock-in contracts, free online training, and focus on team morale make it ideal for solo vets to multi-branch clinics.
Why Integrate Covetrus Ascend with 3CX?
Imagine answering a client call with their pet’s records, appointment details, and lab results instantly accessible in Ascend. That’s the power of integrating Covetrus Ascend with the 3CX Phone System. This integration connects Ascend’s veterinary-focused PMS to 3CX’s robust VoIP, enabling real-time data access during calls to improve client interactions and reduce admin chaos. It’s about saving time, boosting team positivity, and elevating patient care.
Time-Saving Automation:
Sync client data and log calls to streamline Ascend’s workflows.
Enhanced Client Care:
Access pet records and appointments during calls for personalized service.
Centralized Practice Data:
Consolidate call and chat records in Ascend for better analytics.
Scalable for Vets:
Supports solo practices to large clinics with flexible integration.
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How Aatrox Makes It Happen
At Aatrox Communications, we’re dedicated to making your veterinary practice thrive. We offer custom Local (hosted locally) Covetrus Ascend integration with 3CX, providing secure on-premise or cloud options to suit your needs. Our team manages the entire process—assessing your practice, configuring APIs, and testing for seamless performance—so you can focus on caring for pets and clients. With Aatrox, you get a partner who understands veterinary challenges, ensuring your systems work effortlessly. Explore more solutions on our 3CX CRM Integrations page.
Here’s how we do it:
Review your practice’s Ascend setup and requirements.
Build secure API connections between Covetrus Ascend and 3CX.
Test rigorously for a smooth, intuitive experience.
Provide ongoing support to keep your practice running smoothly.
CRM Features
Features of 3CX Covetrus Ascend Integration
Contact Synchronization:
Automatically sync Ascend client and patient contacts with 3CX, displaying caller names on your phone for inbound and outbound calls.
Contact Lookup:
Search Ascend records by phone number during calls, with options to add them to 3CX for quick access.
Call Pop:
Generate unique URLs for each Ascend client, allowing your team to instantly access patient records or appointment details in Ascend with one click.
Call Journaling:
Log call details into Ascend as notes or in a dedicated section, supporting four call types:
- Answered Inbound: Records answered calls with timestamps and staff notes.
- Unanswered Inbound: Tracks missed calls for prompt follow-ups.
- Answered Outbound: Logs outbound calls with duration and outcomes.
- Unanswered Outbound: Captures attempted calls for better client management.
Chat Journaling:
Push Facebook, website, SMS, and WhatsApp for Business chats into Ascend, centralizing all client interactions.
Click to Call:
Initiate calls directly from Ascend using TEL links, streamlining client communication.
Call Recording:
Record calls and access them via a secure link for future reference, stored in Ascend for easy retrieval.
AI Transcription and Summarization:
Use AI to transcribe and summarize calls, storing transcriptions and summaries in Ascend for reference and compliance.
*AI transcription and summarization available exclusively with an Enterprise 3CX license.
Case Study
Optimizing a Multi-Branch Vet Clinic
A multi-branch veterinary clinic struggled with disjointed client data and time-consuming admin tasks, impacting patient care. Aatrox implemented a 3CX Covetrus Ascend integration, syncing client and patient records in real-time, logging calls into Ascend’s Inpatients Workflow, and integrating chats for seamless communication. The result? A 50% reduction in admin time, a 30% increase in appointment efficiency, and happier clients due to faster, informed interactions. Our local hosting option ensured data security, allowing the clinic to focus on care while we managed the tech. See how we streamlined a healthcare practice with our 3CX HotDoc Integration.
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Explore More CRM Integrations
Ready to enhance your practice with more integrations? Aatrox offers tailored 3CX solutions for various needs:
- 3CX Nimble CRM Integration: AI-powered lead prospecting for small teams.
- 3CX Monday CRM Integration: Customizable pipelines for dynamic sales automation.
- 3CX Condat CRM Integration: Specialized tools for education and migration agencies.
- 3CX Zammad CRM Integration: Open-source multi-channel support for helpdesks.
- 3CX Less Annoying CRM Integration: Simple task reminders for small businesses.
- 3CX Streak CRM for Gmail Integration: Gmail-based pipeline management for freelancers.
FAQ
3CX Covetrus Ascend integration
It’s a tailored connection between Covetrus Ascend’s veterinary PMS and 3CX, enabling client syncing, call logging, and real-time patient data access during calls.
It saves 16+ hours weekly by automating client data, enhances patient care with real-time insights, and centralizes records in Ascend for analytics.
Yes, it logs calls and chats into Ascend, enhancing Vetlytics’ real-time revenue, retention, and compliance insights for better decision-making.
Absolutely, Aatrox offers custom on-premise hosting for secure, compliant deployments alongside Ascend’s Azure-based cloud storage.
AI transcribes and summarizes calls, storing them in Ascend for compliance, linkable to Inpatients Workflow, requiring an Enterprise 3CX license.
Yes, its flexibility and no-lock-in contracts align with Ascend’s support for solo and mobile vets, ensuring quick setup and scalability.