Streamlined CRM Communication
3CX HotDoc Integration
Transform your healthcare practice with Aatrox’s 3CX HotDoc integration, connecting seamless calls to Australia’s top patient engagement platform.
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About HotDoc
HotDoc and 3CX Integration
HotDoc is Australia’s leading patient engagement platform, trusted by over 22,000 practitioners and 11 million patients. Designed for GP clinics, dentists, specialists, and allied health practices, HotDoc offers online bookings, telehealth, appointment reminders, digital forms, and tools like Quick Consults for prescriptions and referrals. With features like mobile check-in and preventative health campaigns, HotDoc streamlines practice operations and boosts patient satisfaction, making healthcare more accessible and efficien
Why Integrate HotDoc with 3CX?
Imagine your front desk team handling calls with instant access to patient booking details, all synced with your phone system. That’s the power of integrating HotDoc with the 3CX Phone System. This integration bridges your patient engagement platform with 3CX’s robust VoIP capabilities, empowering your staff to deliver personalized care while keeping admin tasks in check. It’s about saving time, delighting patients, and running a smoother practice.
Time-Saving Automation:
Sync patient contacts and log calls automatically to cut down on manual work.
Personalized Patient Care:
Access HotDoc booking data during calls for tailored, efficient interactions.
Unified Practice Data:
Centralize call and chat records in HotDoc for streamlined reporting and compliance.
Scalable for Any Practice:
From solo GPs to large clinics, this solution grows with your needs.
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How Aatrox Saves the Day
At Aatrox Communications, we’re here to make your practice run like a well-oiled machine. Our team builds a custom 3CX HotDoc integration that slots perfectly into your workflow, handling everything from setup to testing. We know your priority is patient care, so we take the tech burden off your shoulders, ensuring your systems work seamlessly. With Aatrox, you get a partner who’s as invested in your success as you are. Want to see our full range of integrations? Check out 3CX CRM Integrations.
Here’s how we make it happen:
Understand your practice’s unique needs and current systems.
Set up secure API connections between HotDoc and 3CX.
Test thoroughly to guarantee a flawless experience.
Provide ongoing support to keep everything running smoothly.
CRM Features
Features of 3CX HotDoc Integration
Contact Synchronization:
Automatically sync HotDoc patient contacts with 3CX, displaying caller names on your phone for inbound and outbound calls.
Contact Lookup:
Search HotDoc patient records by phone number during calls, with options to add them to 3CX for quick access.
Call Pop:
Generate unique URLs for each HotDoc patient, enabling your team to instantly access booking or Quick Consult details in HotDoc with one click.
Call Journaling:
Log call details into HotDoc as notes or in a dedicated section, supporting four call types:
- Answered Inbound: Records answered calls with timestamps and staff notes.
- Unanswered Inbound: Tracks missed calls for timely follow-ups.
- Answered Outbound: Logs outbound calls with duration and outcomes.
- Unanswered Outbound: Captures attempted calls for better patient management.
Chat Journaling:
Push Facebook, website, SMS, and WhatsApp for Business chats into HotDoc, keeping all patient interactions in one place.
Click to Call:
Initiate calls directly from HotDoc using TEL links, simplifying outbound communication.
Call Recording:
Record calls and access them via a secure link for future reference, stored in HotDoc for easy retrieval.
AI Transcription and Summarization:
Use AI to transcribe and summarize calls, saving transcriptions and summaries in HotDoc for compliance and review.
Case Study
Streamlining a Busy GP Clinic
A bustling GP clinic was overwhelmed by phone bookings and scattered patient data, leading to long wait times and frustrated patients. Aatrox implemented a 3CX HotDoc integration, syncing patient contacts in real-time, logging calls automatically, and integrating chats into HotDoc. The result? A 40% reduction in admin time, a 30% increase in appointment booking efficiency, and happier patients thanks to faster, more informed interactions. Our custom solution let the clinic focus on care while we managed the tech. See how we helped a law firm with our 3CX Smokeball Integration.
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Explore More Integrations
Ready to power up your practice with more integrations? Aatrox offers a suite of 3CX solutions to enhance your workflows. Discover 3CX HubSpot Integration for marketing-driven practices or 3CX 1C CRM Integration for specialized CRM needs. For flexible deployment options, explore our 3CX Hosted Solutions to keep your systems running smoothly.
