by Sean | Apr 26, 2020 | Feature Highlight, Learn More
SIP trunking and VoIP are quickly becoming the main players in the business telecom sphere – and it’s not difficult to see why. The features that suddenly become accessible after changing from the traditional business phone system, to SIP lines and VoIP,...
by Sean | Feb 16, 2020 | Feature Highlight
The call flow designer makes call handling simple. Drag and drop pre-built building blocks to design your call flow, getting as complex as required without ever having to touch a line of code. Once your call flow is complete, upload it to 3CX via your management...
by Sean | Feb 9, 2020 | Feature Highlight
Here at Aatrox Communications, we work closely with many fantastic 3CX partners, as well as everyone on our team having the highest level of training to ensure we support our partners and end-customers. The 3CX instance manager is one thing we often recommend (and use...
by Sean | Feb 2, 2020 | Feature Highlight
Skill-based routing was introduced to 3CX in the v16 update for enterprise users, after being requested across the world. It is widely known as a popular queue strategy among call centres, and enables customers to get to the agent best suited for their call....
by Sean | Jan 23, 2020 | Feature Highlight
3CX have cemented themselves as pioneers in the unified communications space, with their feature-rich video conferencing solution offering much more than video. The modern workforce is changing, with employees often working in multiple locations, whether out of...
by Sean | Jan 15, 2020 | Feature Highlight, Learn More
A study in 2019 found that of all organisations that had moved to cloud services, 81% of them were Office 365 users. It should come as no surprise then, that an advanced feature of 3CX is of course Office 365 integration. The 3CX and Office 365 integration seamlessly...
