Feature Highlight: Skill-Based Routing

Feature Highlight: Skill-Based Routing

Skill-based routing was introduced to 3CX in the v16 update for enterprise users, after being requested across the world. It is widely known as a popular queue strategy among call centres, and enables customers to get to the agent best suited for their call....
Feature Highlight: Video Conferencing

Feature Highlight: Video Conferencing

3CX have cemented themselves as pioneers in the unified communications space, with their feature-rich video conferencing solution offering much more than video. The modern workforce is changing, with employees often working in multiple locations, whether out of...