Redundant, remote-site ready 3CX phone systems built for Perth's mining, resources and engineering businesses.
Remote sites, FIFO rosters and critical operations demand a phone system that doesn't go down when the internet at one site does. Aatrox Communications builds redundant, failover-ready 3CX systems for Perth mining, resources and engineering businesses, backed by a local Perth number and support across WA business hours.
Tailored Solutions
Built-in backup paths keep calls connecting even when a site's primary connection drops.
Staff can take calls on mobile from site, camp or head office.
Call activity syncs with the platforms your dispatch and field teams already use.
One system connects every location, regardless of distance.
Remote sites need reliable communications with genuine failover, and coordinating between head office and site adds another layer of complexity. Aatrox addresses this with a redundant cloud and on-premise hybrid setup, so a single point of failure doesn't take down site communications, plus a mobile app that keeps FIFO staff reachable on the same business number wherever they're rostered.
Field staff on job sites frequently miss calls, and dispatch coordination suffers as a result. A mobile-first 3CX setup routes calls to on-call staff automatically, and CRM integration keeps job tracking and call history in one place, so nothing falls through the cracks between office and field.
Beyond mining and engineering, we support a wide range of Perth and WA businesses on 3CX:
Redundant comms setups built for critical, always-on operations.
Reliable connectivity options for regional properties with limited fixed-line access.
Mobile-first calling for tradies working across the Perth metro sprawl.
Compliance-friendly call recording and on-premise hosting for councils and public agencies.
Problem: A Perth mining services provider experienced regular comms outages across two remote sites whenever the primary internet connection dropped, disrupting dispatch and safety communications.
Solution: Aatrox deployed a redundant hybrid 3CX system with automatic failover and a mobile app for FIFO staff.
Result: Zero recorded comms downtime across both sites since deployment, with dispatch calls reaching on-call staff even during connectivity issues.
Fixed-line and NBN availability can be limited in remote WA areas, so we offer satellite and 4G backup options to keep critical operations connected. Existing Perth (08) numbers can be ported with no disruption, and redundancy options are available for operations where comms downtime isn't an option. Full plan details are on our business phone plans and pricing pages.
Aatrox connects 3CX with the field service and business tools Perth operators rely on:
These integrations bring job details, caller context and call history into your existing systems automatically. Add our AI voice assistant to capture dispatch calls and site enquiries when your team is on the ground.
Using a different platform? See the full 3CX CRM integrations list for more options.
FAQs
Yes. Our redundant hybrid setup is built specifically for remote and FIFO operations, keeping communications online even when a site's primary connection fails.
We offer 4G, 5G and satellite backup options depending on site location, so calls can continue even during a primary connection outage.
Yes. We support businesses across WA, including remote and regional sites well outside Perth metro.
Yes. The 3CX mobile app routes calls directly to on-call field staff, so dispatch calls reach the right person wherever they are.