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3CX Webhook/API Request Integration
Unlock custom connectivity with Aatrox’s 3CX Webhook/API Request integration, enabling real-time data exchange with any ERP, SaaS, device, app, or webapp to automate workflows and enhance operations.
Get Started with Webhook/API Request Integration
Details on CRM Integration
About 3CX Webhook/API Request
3CX Webhook/API Request allows for flexible integrations with any platform via outbound API calls from 3CX or custom webhooks for event notifications. Supporting REST APIs (GET/POST), it enables functions like contact lookup, call journaling, and call pop by querying external systems or sending event data (e.g., ringing, pickup, end, recording). Ideal for ERPs, SaaS tools, devices, apps, or webapps, it uses variables like caller ID and timestamps in JSON payloads. Authentication options include None, Basic (username/password/API key), or OAuth2. Aatrox customizes these for secure, efficient connections, including local hosting options.
Why Integrate 3CX with Webhook/API Request?
Imagine a call triggering an API request to your ERP for instant inventory checks or a webhook notifying your app of a missed call for immediate follow-up. That’s the versatility of 3CX Webhook/API Request integration. It bridges 3CX’s VoIP with any platform, allowing real-time data flow for automation and insights. It’s about eliminating silos, saving time, and scaling operations. For a CRM-specific example, check out our 3CX Vtiger Integration.
Custom Automation:
Trigger API calls or webhooks for tailored workflows across platforms.
Real-Time Insights:
Access external data during calls for informed decisions.
Unified Systems:
Send call events to any app for centralized logging and reporting.
Flexible for Any Platform:
Connects ERPs, SaaS, devices, or webapps with ease.
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How Aatrox Makes It Happen
At Aatrox Communications, we specialize in custom 3CX integrations using Webhook/API Requests for any platform. We offer custom Local (hosted locally) setups, ensuring secure on-premise or cloud deployments. Our experts handle configuration, endpoint setup, authentication (None, Basic, OAuth2), and testing, so your 3CX can query APIs or send webhooks effortlessly. We make complex connections simple, saving you time. Explore more options on our 3CX CRM Integrations page.
Here’s how we do it:
Assess your platform’s API/webhook requirements and 3CX setup.
Configure secure endpoints, authentication, and JSON mappings for API calls or webhooks.
Test for compatibility and real-time performance using tools like the CRM Integration Wizard.
Provide ongoing support for custom adjustments and scaling.
CRM Features
Features of 3CX Webhook/API Request Integration
Contact Synchronization:
Automatically sync contacts via API requests, displaying caller names on your phone for both inbound and outbound calls.
Contact Lookup:
Query external APIs by phone number or email during calls, with options to add results to 3CX for quick access; supports GET requests for matching.
Call Pop:
Generate unique URLs from API responses, enabling your team to access platform data with one click.
Call Journaling:
Send webhook events or POST API calls to log details in your platform, supporting four call types:
- Answered Inbound: Logs answered calls with timestamps and notes.
- Unanswered Inbound: Records missed calls for follow-up actions.
- Answered Outbound: Tracks outbound calls with duration and outcomes.
- Unanswered Outbound: Logs attempted calls for better management.
Chat Journaling:
Push chat events via webhooks or APIs, centralizing interactions in your platform.
Click to Call:
Initiate calls and trigger API requests from your platform using TEL links.
Call Recording:
Record calls and send links via webhooks for storage in your platform.
AI Transcription and Summarization:
Use AI to transcribe and summarize calls, sending data via API for reference. AI transcription and summarization available exclusively with an Enterprise 3CX license.
*AI transcription and summarization available exclusively with an Enterprise 3CX license.
Case Study
Automating Operations for a SaaS Company
A SaaS company faced delays in lead follow-ups due to disconnected phone systems and manual data entry. Aatrox created a 3CX Webhook/API Request integration, sending call events via webhooks to their custom app and querying their ERP API for real-time data during calls. The result? A 45% reduction in response times, a 30% increase in lead conversions, and streamlined workflows through automated journaling. Our custom solution, with local hosting, allowed the company to scale while we handled the tech. See how we enhanced a veterinary practice with our 3CX Covetrus Ascend Integration.
Explore More Integrations
Ready to connect more platforms? Aatrox offers versatile 3CX integrations for various needs:
- 3CX Nimble CRM Integration: AI-powered lead prospecting for relationship building.
- 3CX Monday CRM Integration: Customizable pipelines for sales automation.
- 3CX Condat CRM Integration: Specialized tools for education and migration.
- 3CX HotDoc Integration: Patient engagement for healthcare practices.
- 3CX Zammad CRM Integration: Open-source support for multi-channel helpdesks.
- 3CX Less Annoying CRM Integration: Simple reminders for small businesses. For reliable hosting, check out our 3CX Hosted Solutions to support any integration.
Start with us
Get Started with Aatrox
Ready to turn every phone call into a booked job with 3CX Webhook integration?
Contact Aatrox Communications today, most integrations live in under a week.
FAQs
FAQs for 3CX Webhook Integration
It’s a flexible setup allowing 3CX to send webhook events or make API calls to any platform for custom automation like journaling and lookups.
3CX initiates API GET/POST requests for lookups or sends webhook POSTs for events like call end, integrating with ERP/SaaS endpoints for real-time data.
Yes, webhooks can notify apps/devices of call events (e.g., ringing, missed), and APIs can query app data for contact details during calls.
Supports None, Basic (username/password/API key), and OAuth2 (with endpoints, scope, query string) for secure integrations.
3CX sends POST webhooks or API requests with call details (e.g., duration, type) to your platform’s endpoint for logging as custom records.
Yes, Aatrox provides custom on-premise setups for secure, local webhook/API configurations with 3CX.
Placeholders like [Number], [Email], [ContactID], [FirstName], [LastName], timestamps, and call types for dynamic JSON payloads in requests/responses.
Yes, optional POST requests to your platform’s endpoint create new contacts using variables like [Number] and [FirstName] if lookup fails.
3CX sends POST webhooks with chat details (e.g., [ChatMessages], [ChatSubject]) to your platform for logging as activities.
It requires REST API endpoints with JSON support; no advanced scripting, and testing via CRM Wizard is recommended before deployment.