Team Coaching & Training
Ensuring no details are missed
The buyer persona
State laws in Australia vary slightly regarding call recording, however it is best practice to notify your caller that the call is being recorded. It is necessary for all participants in the call to be aware of the recording, and the caller has the right to request that the call not be recorded. It may also be worth noting that should a customer request a copy of the call, you are required to supply that to them.
Should you require any further assistance or information regarding call recording, please don’t hesitate to get in touch with us at Aatrox Communications.