SIP Trunk Plans

Terms & Conditions

Aatrox Business Mobile Plans
Terms & Conditions

Contents

General Terms & Conditions

  • Aatrox Business Mobile Plans are available exclusively for business customers.
  • All pricing is exclusive of GST.
  • Plans are contract-free, allowing you to change or cancel at any time.
  • Fair usage policies apply to all unlimited services.
  • Excess data usage may result in speed reductions or an automatic upgrade to a higher plan.
  • Plans do not include international roaming unless otherwise stated.

Unlimited National SMS & MMS

  • Applies to standard SMS & MMS within Australia.
  • Excludes video MMS and premium number messaging.

Domestic Call Rates

  • Standard Call Types (Flagfall & Timed Per Minute: $0.00)
    • Calls to Prima mobiles
    • Calls to Telstra Mobile (on-net)
    • Calls to non-Telstra Mobile (off-net)
    • Calls to Fixed (all carriers)
    • Call Forwarding
    • 10 Digit 1300 numbers
    • 6 Digit 13 numbers
    • 8 Digit 1345 numbers
    • 1800 numbers
    • Voicemail Divert
    • Voicemail Retrieval
  • Non-Standard Calls (Retail ex. GST)
Call Type Flagfall Timed (per min)
Video Calls (national) $0.375 $2.000
Video Calls (international) $0.500 $3.375
National Directory Assistance $0.625 $0.000
Telstra Mobile Satellite $0.455 $1.364
Optus Mobilesat $0.409 $2.250

Messaging Rates (Retail ex. GST)

  • Per Message
Message Type Rate
SMS $0.000
SMS to 13/1300, SMS to 18/1800 $0.088
SMS to international numbers* $0.313
MMS Standard (national) $0.000
MMS Standard (international) $0.682
MMS Video (national) $0.455
MMS Video (international) $0.909
Message2Text $0.000
SMS to international numbers free to selected countries for plans 4-7.

Data Rates (National) (Retail ex. GST)

  • Data charges rated per KB
Type Rate per MB
National Data $0.01875

Fair Usage Policy

  • Aatrox reserves the right to limit or restrict services in cases of excessive usage beyond reasonable business needs.
  • Unlimited IDD calling is intended for normal business communications only. Any misuse, such as mass calling or auto-dialing, may result in suspension or additional charges.

Bolt Add-On Services

Aatrox offers additional Bolt Add-Ons for businesses requiring extra benefits beyond standard mobile plans:

  • Bolt Data Boost – Extra high-speed data packages available on demand.
  • Bolt International Pack – Affordable international call and roaming add-ons.
  • Bolt Business Line – Priority customer support and dedicated business assistance.


For more details on Bolt Add-On services, please refer to our Bolt services page.

SIM Cards & Shipping Fees

SIM Card Type Cost Billing Units
Prima Mobile 4G SIM $7.00 Per SIM
Shipping Charge $15.00 Per Order
Shipping Charge (Over 20 SIMs) $20.00 Per Order

Activation, Plan Changes, Billing Cycle & Other Terms

  • Billing Cycle: Charges and inclusions are metered from the 28th to 27th of each month.
  • Plan Activation: Prorated according to remaining days in the bill cycle.
  • International Roaming Packs: Activated via SMS to 179. A welcome message will be sent when the user arrives at an eligible destination.
  • Plan Upgrade/Downgrade: Not prorated. The new plan rate will apply in full on the day of the change, unless made on the 27th of the month.
  • Plan Disconnection/Port Away: Not prorated. No credit will apply for remaining days in the bill cycle.
  • Retail Rates: Retail charges for access and bolt-ons can be configured in Octane, but usage rates are fixed as per the latest pricebook.
  • Timed Charges: Calls may be rated per second, but the rate provided will be per minute (60 seconds).

Data Pooling Terms & Conditions

  • Customers can have up to 300 users per pool.
  • Data pooling is intended for use with related end-customers (e.g., a business with 50 staff can enroll 50 users into a pool).
  • No data banking or rollover – Any unused data will be forfeited at the end of the billing period.
  • All pooling services must have the same anniversary date to ensure proper data allocation (typically the 27th of each month).
  • Customers switching to a pooling plan will forfeit any previous data inclusions.
  • If a service opts out of a data pool, its contributed data will be lost, and it must switch to a non-pooling plan to restore individual data allocations.
  • Bolt-ons apply to the pool, not individual services.

Changes & Updates

  • Aatrox may modify plan inclusions, pricing, or international call rates at any time with prior notice.
  • Customers will be notified of any significant changes affecting their plans.

Customer Support

For any inquiries regarding your business mobile plan, billing, or international call rates, please contact our Aatrox Business Support Team at:

  • Phone: 1300 645 699
  • Email: sales@aatroxcommunications.com.au

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