Streamlined CRM Communication
3CX Employment Hero Integration
Give your HR and recruitment teams the information they need on every call. Aatrox's 3CX Employment Hero integration connects Employment Hero with 3CX. The result is instant access to employee profiles, candidate records, onboarding status, and payroll context the moment every call connects.
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Details on CRM Integration
About Employment Hero
Employment Hero is Australia's leading all-in-one HR, payroll, and recruitment platform. It is trusted by over 300,000 businesses across Australia, New Zealand, the UK, Singapore, Malaysia, and Canada. The platform is built as an AI-powered Employment Operating System covering the full employment lifecycle from hiring to separation. Key capabilities include an AI recruitment agent, applicant tracking, automated payroll with Single Touch Payroll compliance, award interpretation, onboarding, time and attendance, HR advisory, learning management, employee benefits, earned wage access, and performance reporting. Employment Hero also offers HeroForce, a fully managed employment service supporting businesses in 180 countries. It is used across healthcare, NDIS, construction, hospitality, retail, education, and professional services throughout Australia.
Why Integrate Employment Hero with 3CX?
Imagine a candidate calls to follow up on their application. Before your recruiter picks up, their full Employment Hero profile is already on screen. You can see their application status, interview notes, linked role, and any open tasks. That is the practical advantage of 3CX Employment Hero integration. HR and recruitment teams can respond with full context on every call. No more tab-switching or manual lookups mid-conversation.
Full Employee and Candidate Context on Every Call:
See application status, onboarding stage, employment details, and open tasks instantly.
Faster Recruitment Conversations:
Know exactly where a candidate sits in your pipeline before the call begins.
Automatic Call Logging:
Every call is recorded as an activity against the relevant Employment Hero record automatically.
Perfect for Australian HR, Payroll, and Recruitment Teams:
Ideal for businesses managing active hiring pipelines, employee queries, and compliance conversations.
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How Aatrox Makes It Happen
At Aatrox Communications, we specialise in HR and business software integrations for Australian organisations. We offer custom Local (hosted locally) Employment Hero integration with the 3CX phone system. Secure on-premise and cloud deployments are both supported. Our team handles everything from API configuration and field mapping to call pop, activity logging, and end-to-end testing.
Here's how we do it:
Review your Employment Hero organisation, employee records, candidate pipelines, and HR workflows.
Configure secure API connections to Employment Hero.
Map employee profiles, candidate records, and custom fields to 3CX call events.
Test live calls and provide ongoing support.
CRM Features
Features of 3CX Employment Hero Integration
Contact Synchronization:
Auto-sync Employment Hero employee and candidate records with 3CX. Caller name, role, and employment status appear instantly on every call.
Contact Lookup:
Search Employment Hero by phone number during a call. See onboarding stage, application status, and linked roles before answering.
Call Pop:
One click opens the exact Employment Hero employee or candidate record directly from the 3CX call screen.
Call Journaling:
Answered and missed calls are automatically logged as activities on the Employment Hero record. No manual entry needed.
Chat Journaling:
Push SMS, WhatsApp, and Facebook messages into Employment Hero contact notes. Every communication touchpoint stays in one place.
Click to Call:
Dial employees, candidates, or hiring managers directly from any Employment Hero record.
Call Recording:
Recordings are automatically attached to the relevant Employment Hero record for reference, training, and compliance.
AI Transcription and Summarization:
Calls are transcribed and summarised, then posted into Employment Hero contact notes. Available exclusively with an Enterprise 3CX license.
*AI transcription and summarization available exclusively with an Enterprise 3CX license.
Case Study
Cutting Candidate Response Times by 45% for an Australian Recruitment Agency
A growing recruitment agency in Australia was struggling to keep up with high candidate call volumes. Recruiters had no visibility into application stage or interview history at the moment calls came in. They were manually pulling up Employment Hero mid-call, causing delays, missed follow-ups, and a poor candidate experience. Aatrox deployed a full 3CX Employment Hero integration with custom local hosting. Results in the first 90 days:
- 45% reduction in average candidate response time
- 100% of calls automatically logged into Employment Hero records
- 6+ hours saved per week on manual activity logging and post-call updates
- Recruiter confidence improved significantly, with full candidate context available on every call
The agency now handles every candidate conversation fully prepared. Placement rates improved and candidate satisfaction scores increased across the board.
Explore More Integrations
Ready for more business acceleration? Aatrox offers powerful 3CX CRM integrations for Australian businesses, including:
- 3CX JobAdder Integration: Purpose-built recruitment CRM and ATS.
- 3CX GoHighLevel CRM Integration: All-in-one marketing and sales for agencies.
- 3CX Scoro CRM Integration: All-in-one PSA for professional services.
- 3CX Odoo CRM Integration: Open-source ERP and CRM for growing businesses.
- 3CX Agile CRM Integration: All-in-one sales, marketing and service for SMBs.
- 3CX Webhook/API Request Integration: Connect any custom platform.
For reliable local hosting, see our 3CX Hosted Solutions.
Start with us
Get Started with Aatrox
Ready to turn every call into a smarter sales conversation with 3CX Employment Hero Integration?
FAQs
FAQs for 3CX Employment Hero Integration
It is a real-time connection between 3CX and Employment Hero. Employee profiles, candidate records, and onboarding details appear in 3CX during calls. Every call is automatically logged back into Employment Hero as a contact activity.
Yes. It works with all Employment Hero plans and supports single-site and multi-site businesses across Australia.
Yes. Missed calls can automatically create follow-up tasks or notes on the relevant Employment Hero record so no candidate or employee query is ever missed.
Yes. Candidate application status and onboarding stage appear in 3CX during calls, and every call activity syncs back into Employment Hero to keep your hiring records fully up to date.
Yes. Aatrox offers secure on-premise 3CX with full cloud Employment Hero connectivity. Ideal for Australian organisations with data sovereignty or compliance requirements.
Yes. AI transcription and summarisation require an Enterprise 3CX license. Summaries post directly into Employment Hero contact notes.