3CX Update for iOS

Jul 4, 2018 | Latest Updates

About the Update

One of the great benefits of the 3CX phone system is the ease of use across both Android and iOS devices. This past week, and to finish off the month on a high for iOS users, 3CX released an update for the 3CX iOS app.

According to 3CX, the number of users on the 3CX iOS app is growing rapidly and they are working hard to ensuring people on the go are able to work effectively and efficiently.

This update primarily consists of improvements to pre-existing functionality of the app, addressing minor issues and annoyances of their current user base and offering a fresh experience to the new.

Improvements featured in this update as listed by 3CX:

  • Improved the PUSH functionality when “also ring my mobile” is enabled
  • Addressed audio issues for certain Bluetooth devices
  • In some cases a GSM call would automatically be put on hold for an incoming SIP call
  • Fixed first/lastname/company being lost when creating a new contact and swiping the list up.
  • Fixed two potential crashes in SIP engine
  • Fixed lost “device-assignable” app flag
  • Updated display’s connection status appearance
  • Updated translations

View the entire 3CX iOS build history here.

We are very excited to be working with a company that aims to better its service and work with its users to create a better experience. With countless positive reviews from industry leaders, partners and customers alike, 3CX continues to impress with their phone system available on basically any modern device.
If you have an iOS device and a 3CX subscription, now is the time to download as the app has never been better!

We have a guide outlining the installation process for the 3CX iOS app, and a link to download the iOS client here.

Should you require any further assistance, we recommend you contact your 3CX supplier. If you’re still looking for one, feel free to contact us and we can refer you to our preferred platinum 3CX partners. It may also be worth checking out our post on what to look for in a 3CX partner. 

In this article:

Introduction

Initiate and receive office calls from your own extension from your iOS mobile with minimal hassle and no extra cost. The iOS 3CX phone system allows for features included on the desktop version including conference calls, view and update status and transference of calls regardless of where you are.

System Requirements

iOS 10 +
iPhone 5S +
iPod touch (6th generation)
iPad 4th generation +
iPad Mini 2+

Installation

  1. Open the Apple App Store and search “3CX”.
  2. Tap the “Download”  iOS download button and “Open”.
  3. Ensure you allow the app to have access to the microphone and contacts and accept notifications from the “3CX Client”. Follow instructions provided in the configuration wizard.
  4. Open your 3CX phone system web client, and click on your profile picture. Select “Scan QR Code”  from the drop down menu that will appear.
  5. Open your iOS 3CX phone system and scan the QR code on your web client by going to “Settings > QR Provisioning”. After this your iOS 3CX phone system will be automatically configured.
  6. When configuration is complete, you will see the “Available” status on the dial screen. You can now start making calls.
3CX QR code

Settings

You can personalise your iOS 3CX phone system by accessing the settings through “More” more icon > “Settings” settings icon

Accounts: Select, edit, remove or add accounts. Do not modify these settings unless advised to do so by your administrator.

Audio Options: Default audio options are usually already optimised, however should you require any additional changes there are 3 audio options:

First RTP Port: Set by default, do not change unless advised by your administrator

Echo Cancellation: Minimise any echo heard during calls.

Play Chat Notification: Choose notification sound for chat messages.

Advanced Settings: 

Local SIP Port: Default port is empty. Please contact your administrator if you would like to change this.

 

About: Information as to what version of iOS 3CX phone system you are running.

Application Theme: Personalise application with a black or white theme.

Updates

iOS Update (July)
iOS Update