Streamlined CRM Communication
3CX GoodDay CRM Integration
Give your project and client-facing teams the context they need on every call. Aatrox's 3CX GoodDay integration connects GoodDay with 3CX. The result is instant access to contact profiles, project status, task history, and open actions the moment every call connects.
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Details on CRM Integration
About GoodDay
GoodDay is a powerful all-in-one work management platform trusted by over 100,000 teams worldwide, including organisations like HubSpot, Coca-Cola, Disney, Samsung, and Vodafone. It is built to replace 15 or more separate business tools with one connected platform. GoodDay covers project management, team collaboration, CRM, product management, agile development, resource planning, time tracking, HR, finance, and goals all in one workspace. It offers 20 or more views including Gantt charts, Kanban boards, timelines, calendars, portfolios, and dashboards. GoodDay v.7 introduces smarter workspaces, flexible views, a built-in AI assistant, and a productivity suite covering meetings, documents, chats, and reminders. It integrates natively with Google Workspace, Slack, GitHub, GitLab, Dropbox, Outlook, Zoom, and over 1,300 apps via Zapier. GoodDay offers a generous free plan for up to 15 users, making it accessible to Australian teams of all sizes.
Why Integrate GoodDay with 3CX?
Imagine a client calls about a project. Before your team picks up, their full GoodDay profile is already on screen. You can see their linked projects, open tasks, recent updates, and any outstanding actions. That is the immediate value of 3CX GoodDay integration. Your team can answer confidently, update tasks in real time, and keep every project moving forward without switching between tools.
Full Project and Client Context on Every Call:
See linked projects, open tasks, and recent updates before you say hello.
Faster Client Updates:
Answer project status queries immediately with everything you need already on screen.
Automatic Call Logging:
Every call is recorded as an activity on the GoodDay contact or project record automatically.
Perfect for Australian Project Teams, Agencies, and Service Businesses:
Built for teams managing active client and project workflows across multiple accounts.
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How Aatrox Makes It Happen
At Aatrox Communications, we specialise in project and work management software integrations for Australian businesses. We offer custom Local (hosted locally) GoodDay integration with 3CX. Secure on-premise and cloud deployments are both supported. Our team handles everything from API configuration and field mapping to call pop, activity logging, and end-to-end testing.
Here's how we do it:
Review your GoodDay workspaces, contacts, projects, and team workflows.
Configure secure API connections to GoodDay.
Map contacts, projects, tasks, and custom fields to 3CX call events.
Test live calls and provide ongoing support.
CRM Features
Features of 3CX GoodDay CRM Integration
Contact Synchronization:
Auto-sync GoodDay contacts with 3CX. Caller name, company, and linked project appear instantly on every call.
Contact Lookup:
Search GoodDay by phone number during a call. See project status, open tasks, and recent activity before answering.
Call Pop:
One click opens the exact GoodDay contact or project record directly from the 3CX call screen.
Call Journaling:
Answered and missed calls are automatically logged as activities on the GoodDay contact or project record. No manual entry needed.
Chat Journaling:
Push SMS, WhatsApp, and Facebook messages into GoodDay contact notes. Every client touchpoint stays in one place.
Click to Call:
Dial contacts directly from any GoodDay contact record or project workspace.
Call Recording:
Recordings are automatically attached to the relevant GoodDay contact for easy reference and compliance.
AI Transcription and Summarization:
Calls are transcribed and summarised, then posted into GoodDay contact notes. Available exclusively with an Enterprise 3CX license.
*AI transcription and summarization available exclusively with an Enterprise 3CX license.
Case Study
Improving Client Call Satisfaction by 42% for an Australian Digital Agency
A fast-growing digital agency in Australia was managing multiple client projects inside GoodDay. When clients called for project updates, account managers had no quick way to pull up the right project context during the call. They were scrambling through GoodDay manually, causing slow responses and frustrated clients. Aatrox deployed a full 3CX GoodDay integration with custom local hosting. Results in the first 90 days:
- 42% improvement in client call satisfaction scores
- 100% of calls automatically logged into GoodDay project and contact records
- 5+ hours saved per week on manual activity logging and post-call task updates
- Account manager confidence improved, with full project context on every inbound call
The agency now handles every client call with the right information on screen from the first second. Project delivery is smoother and client relationships are stronger.
Explore More CRM Integrations
Ready for more business acceleration? Aatrox offers powerful 3CX CRM integrations for Australian businesses, including:
- 3CX GoHighLevel CRM Integration: All-in-one marketing and sales for agencies.
- 3CX Scoro CRM Integration: All-in-one PSA for professional services.
- 3CX ServiceM8 Integration: Job management for trades and field service.
- 3CX Odoo CRM Integration: Open-source ERP and CRM for growing businesses.
- 3CX Agile CRM Integration: All-in-one sales, marketing and service for SMBs.
- 3CX Webhook/API Request Integration: Connect any custom platform.
For reliable local hosting, see our 3CX Hosted Solutions.
Start with us
Get Started with Aatrox
Ready to turn every phone call into a booked job with 3CX GoodDay CRM integration?
Contact Aatrox Communications today, most integrations live in under a week.
FAQs
FAQs for 3CX GoodDay CRM Integration
It is a real-time connection between 3CX and GoodDay. Contact details, project status, and task history appear in 3CX during calls. Every call is automatically logged back into GoodDay as a contact or project activity.
Yes. The integration works with all GoodDay plans including the free tier, and supports single-team and multi-workspace setups across Australia.
Yes. Missed calls can automatically create follow-up tasks or reminders on the relevant GoodDay contact or project so nothing is ever overlooked.
Yes. Contact and project data from GoodDay's CRM module appears in 3CX during calls, and every call activity syncs back to keep your project records current.
Yes. Aatrox offers secure on-premise 3CX with full cloud GoodDay connectivity. Ideal for Australian businesses with data sovereignty or security requirements.
Yes. AI transcription and summarisation require an Enterprise 3CX license. Summaries post directly into GoodDay contact notes.