Streamlined CRM Communication
3CX Front CRM Integration
Elevate your customer service with Aatrox’s 3CX Front CRM integration, uniting Front’s AI-powered communication platform with seamless calls to resolve issues faster, collaborate effortlessly, and deliver exceptional experiences.
Get Started with Leap CRM Integration
Details on CRM Integration
About Front CRM
Front is a modern customer operations platform that combines email, SMS, chat, and more into a unified inbox for teams handling customer service, support, and client communications. Powered by AI features like Copilot for drafting replies, Autopilot for automation, and smart routing/insights, Front enables collaborative workflows, omnichannel support, ticketing, knowledge bases, and analytics. Trusted by over 9,000 businesses, it integrates with CRMs, tools like Slack/Asana, and offers open APIs for custom connections. Front focuses on scaling personalized service without silos, helping teams respond quicker and build stronger relationships.
Why Integrate Front CRM with 3CX?
Imagine a customer call where their full conversation history, emails, chats, tickets, appears instantly, allowing your team to resolve issues on the spot. That’s the efficiency of integrating Front CRM with the 3CX Phone System. This integration merges Front’s collaborative inbox and AI tools with 3CX’s VoIP, providing real-time context during calls to boost productivity and satisfaction. It’s about faster resolutions, seamless handoffs, and treating every customer like a VIP.
Unified Omnichannel View:
Access Front’s inbox data during calls for complete context.
AI-Enhanced Support:
Leverage Front’s Copilot/Autopilot alongside call insights.
Collaborative Efficiency:
Log calls into Front threads for team visibility and automation.
Scalable for Service Teams:
Ideal for growing support operations with multi-channel needs.
Get Started
How Aatrox Makes It Happen
At Aatrox Communications, we’re experts in communication integrations. We offer custom Local (hosted locally) Front CRM integration with 3CX, supporting secure on-premise or cloud deployments. Our team configures APIs/webhooks, maps inboxes/tickets, and tests for real-time sync, ensuring calls enhance Front’s workflows. We make complex setups simple, so your team can focus on customers.
Here’s how we do it:
Assess your Front inboxes, rules, and AI usage.
Build secure connections for call pop and journaling.
Customize triggers for tickets, routing, and automation.
Test live calls and provide ongoing support.
CRM Features
Features of 3CX Front CRM Integration
Contact Synchronization:
Auto-sync Front contacts with 3CX, caller name instantly displayed.
Contact Lookup:
Search Front by phone during calls, see conversation history before answering.
Call Pop:
One-click to open the exact thread or ticket in Front.
Call Journaling:
Automatically log answered/missed calls as comments or activities in Front threads.
Chat Journaling:
Push SMS/WhatsApp/Facebook chats into Front for unified logging.
Click to Call:
Dial directly from Front contacts or conversations.
Call Recording:
Recordings auto-attached to Front threads.
AI Transcription and Summarization:
AI transcribes and summarizes calls, posted into Front for team review. AI transcription and summarization available exclusively with an Enterprise 3CX license.
*AI transcription and summarization available exclusively with an Enterprise 3CX license.
3CX Front CRM integration in action
Watch the 3CX Front CRM integration in action, see instant call pop, estimate lookup, proposal sharing, and automatic logging in under 90 seconds.
Case Study
Scaling Support for a SaaS Company
A fast-growing SaaS company was overwhelmed by multi-channel inquiries and slow handoffs. Aatrox deployed a 3CX Front CRM integration, syncing calls into shared inboxes and triggering AI automations. Results: 7x faster response times, 40% productivity gain, 300+ hours saved monthly, and CSAT at 97%. Our custom solution let the team collaborate seamlessly while we handled the tech.
Explore More CRM Integrations
Ready for more powerful connections? Aatrox offers expert 3CX integrations including:
- 3CX GoHighLevel CRM Integration: All-in-one marketing + sales for agencies.
- 3CX ServiceM8 Integration: Job management for tradies and field service.
- 3CX Leap CRM Integration: Digital sales for home improvement contractors.
- 3CX Odoo CRM Integration: Open-source ERP + CRM for growing businesses.
- 3CX Method CRM Integration: QuickBooks-native for wholesalers & services.
3CX Chanaxy AI Integration: AI for heavy machinery operations. For reliable hosting, see our 3CX Hosted Solutions.
Start with us
Get Started with Aatrox
Ready to turn every phone call into a booked job with 3CX Front integration?
Contact Aatrox Communications today, most integrations live in under a week.
FAQs
FAQs for 3CX Front CRM Integration
A real-time connection that brings Front’s omnichannel inbox and AI into 3CX, with calls logged automatically as Front activities.
It provides full conversation history during calls, enables collaborative handoffs, and triggers Front AI for faster, smarter resolutions.
Yes, call context feeds into Front AI for drafting replies, routing, and insights during/after calls.
Absolutely, missed calls can auto-create tickets, assign tags, or start Autopilot sequences.
Yes, Aatrox offers custom on-premise 3CX with full cloud Front connectivity.
Yes, AI transcription/summarization requires Enterprise 3CX license and posts directly into Front threads.