Streamlined CRM Communication
3CX Freshdesk Integration
Supercharge your customer support with Aatrox’s 3CX Freshdesk integration, blending seamless calls with powerful helpdesk tools.
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About Freshdesk
About Freshdesk
Freshdesk is your go-to cloud-based platform for delivering top-notch customer support. With tools like ticketing, automation, live chat, and detailed analytics, Freshdesk helps your team resolve issues faster and keep customers smiling. Its user-friendly design and ability to scale make it perfect for businesses big and small, from scrappy startups to global giants, all focused on building lasting customer connections.
Why Integrate Freshdesk with 3CX?
Imagine your support team picking up a call with all the customer’s details, tickets, history, everything, right there in front of them. That’s what you get when you integrate Freshdesk with the 3CX Phone System. This setup links your helpdesk with your phone system, so your team can tackle issues with confidence and speed. It’s about making every call count, keeping customers happy, and giving your team the tools to shine.
Boosted Efficiency:
Say goodbye to repetitive tasks with automated contact syncing and call logging.
Delighted Customers:
Personalize calls with real-time ticket data for quicker, friendlier resolutions.
Unified Support Data:
Keep every call and chat in Freshdesk for crystal-clear tracking and reporting.
Grows with You:
Whether you’re a small team or a massive support hub, this solution scales effortlessly.
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How Aatrox Saves the Day
At Aatrox Communications, we’re passionate about making your support team’s job easier. We craft a custom 3CX Freshdesk integration that fits your workflow like a glove, taking care of everything from setup to final tweaks. Your support team is your front line; our job is to make sure their tools work flawlessly so they can focus on wowing customers. With Aatrox, you’re getting more than tech; you’re getting a partner who’s all in. Want to explore our full range of solutions? Visit our 3CX CRM Integrations page.
Dive deep into your team’s needs and current setup.
Build secure API connections between Freshdesk and 3CX.
Test everything to ensure it runs like a dream.
Provide ongoing support to keep your systems humming.
CRM Features
Features of 3CX Freshdesk Integration
Contact Synchronization:
Sync Freshdesk contacts with 3CX automatically, so caller names pop up on your phone for every inbound or outbound call.
Contact Lookup:
Search Freshdesk contacts by phone number during calls, with the option to add them to 3CX for instant access.
Call Pop:
Create unique URLs for each Freshdesk contact, letting your team jump straight to customer details or tickets in Freshdesk with one click.
Call Journaling:
Log call details into Freshdesk as notes or in a dedicated section, covering four call types:
- Answered Inbound: Records answered calls with timestamps and agent notes.
- Unanswered Inbound: Tracks missed calls for quick follow-ups.
- Answered Outbound: Logs outbound calls with duration and outcomes.
- Unanswered Outbound: Captures attempted calls for better customer management.
Chat Journaling:
Bring Facebook, website, SMS, and WhatsApp for Business chats into Freshdesk, keeping all customer touchpoints in one place.
Click to Call:
Start calls directly from Freshdesk using TEL links, making outbound support a breeze.
Call Recording:
Record calls and access them via a secure link for future reference, stored in Freshdesk for easy retrieval.
AI Transcription and Summarization:
Use AI to transcribe and summarize calls, saving transcriptions and summaries in Freshdesk for compliance and review.
Case Study
Revolutionizing Support for an Online Retailer
An online retailer was swamped with customer inquiries, juggling calls and tickets across disconnected systems. Aatrox swooped in with a 3CX Freshdesk integration, syncing contacts instantly, logging calls automatically, and pulling chats into Freshdesk. The outcome? A 50% reduction in ticket resolution time, a 35% jump in agent efficiency, and customers raving about faster, friendlier service. Our tailored solution let the team focus on building loyalty while we handled the tech. See how we transformed a law firm’s workflow with our 3CX Smokeball Integration.
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Explore More Integrations
Ready to unlock the full potential of your business systems? Aatrox offers a range of powerful 3CX integrations to streamline your workflows. Explore solutions like 3CX HubSpot Integration for marketing and sales teams or 3CX 1C CRM Integration for specialized CRM needs. For businesses seeking flexible deployment, check out our 3CX Hosted Solutions to keep your systems running smoothly.
