Setting Up Extension Groups

In this article

• Introduction
• Default Group
• Creating Groups
• Rights
• Global Rights
• User & Manager Rights

Introduction

Default Group

The Default extension group contains all extensions. Any time a new extension is added to the 3CX phone system, it will be added to this group.

Users in this group have no rights, however managers are able to:

• See call details of all extensions and call queues
• Perform any operations on any call in the system

Creating Groups

1. Navigate to the “Groups” section from the 3CX Management Console and click “Add”
2. Specify a name for the group
3. Navigate to the members section and select “Add” to add members
4. Select “Managers” to assign managers for the group.

Rights

Rights can be specified from the “Group Rights” tab.

• User rights apply to users only
• Manager rights apply to managers only
• Global rights apply to both users and managers

Global Rights

• Publish Group information to all members – displays presence information between all group members

User & Manager Rights

The options available for users and managers are the same and are as follows:

• See group members – allows the user to see presence information
• See group calls – see calls made by other users
• Show presence – show presence information to users
• Show calls – show users calls to users
• Perform operations on any calls (barge, transfer, take)
• Receptionist operations (check in, check out, set status)
• Barge in, listen, whisper
• Intercom
• Park calls
• Control IVR
• Manage phonebook