If you are not familiar with technical terms, you may be wondering what SIP trunking is and what SIP trunk providers do. These concepts may sound confusing, but they’re actually quite simple to understand - and you’ve probably used SIP trunking without realizing...
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Why Does VoIP Matter To Your Business
Transitioning to the cloud has never been bigger, or better for businesses running and maintaining a successful communication team. Just by doing away with your old telecommunication lines and switching to VoIP (voice over Internet Protocol), you can be saving...
Becoming a 3CX Certified Engineer
The process for VoIP providers to become certified 3CX engineers is in-depth and goes far beyond simple call in/ call out tests. 3CX is a diverse and feature rich phone system with many aspects to understand from deployment to maintenance. VoIP providers supplying...
VoIP Features & Benefits
It's no surprise that VoIP has exploded in this past year - keeping companies and teams together as we navigate through 2020. Previously VoIP may have been thought of as purely a digital phone line, but now end users across the world are starting to discover the many...
What is a Cloud PBX?
Most small business owners and managers are familiar with PBX systems, which have pretty much been the standard for commercial phone systems going all the way back to the 1960s. Of course, today’s systems have come a long way from the most basic systems that were...
IVR Design Best Practices for Maximum Engagement
One of the first rules many of us in sales learn is “it’s not about what we want; it’s what the customer wants.”This is generally great advice for helping a new or an existing client solve a problem or improve what they do by offering them the best product or service...
SIP Error & Response Codes
Jump to: 1xx - Provisional Responses 2xx - Success Responses 3xx - Redirection Responses 4xx - Request Failure 5xx - Server Failure Responses 6xx - Global Failure Responses 1xx - Provisional Responses (Informational SIP Codes)1xx SIP Provisional Response codes are...
Your VoIP Disaster Recovery Plan
We're all relying on VoIP more than I think most of us ever expected. Make sure you stay connected with a VoIP disaster recovery plan.Maybe there’s a fire or hurricane, or a burst pipe on the floor above. Ask yourself – if this were to happen in your office, would...
How Does VoIP Work?
Although most modern business owners appreciate the role of VoIP as a useful communication tool, not all that many of them know the ins and outs of how it all works – only that it works well.The quick textbook definition of VoIP is Voice Over Internet Protocol, a...
Fax Over SIP: Does It Work?
As good as traditional VoIP systems are, it’s not always simple to send or receive a fax without a bit of tinkering.Using VoIP & Fax togetherThere’s a lot to love about Voice Over IP (VoIP), a tool which allows businesses to use broadband digital networks to...